How long does it take for me to receive my shipment once I place an order?       

We have two shipping methods:
1. Via First Class Mail: delivery time is 2-3 weeks (prices include shipping cost).
2. Via Express Courier EMS: delivery time is 7-9 days (the shipping cost is USD 15).

How do I calculate the shipping cost?                    

All product prices include shipping costs via first class mail to North and South America, Europe, Asia and Australia, delivery time is 2-3 weeks. You don't have to pay any additional cost.
But we also offer express shipping EMS, delivery time is 7-9 days, the shipping cost is only USD 15.
 

Can I choose jewelry colors/stones?                  
 
Yes, we have these colors/stones:
With Murano Glass: Black, white, pink, amber, red, purple, blue, light blue, and green.
With semiprecious stones: turquoise, sodalite, pink opal, white onyx, obsidian, opal, tigers eye, celestine, serpentine, jasper and leopardite.

Just email us at: sales@incazone.com with the colors/stones you would like to receive.
 

How can I pay using Paypal?                  
 
You can use your paypal account to buy at Incazone. For more details please click here.

We also can send you a paypal invoice to your email. If you prefer this option please email us at: sales@incazone.com
 

Can I pay in different currencies?                  
 
- Credit/Debit Card: You can pay online with your credit/debit card (Visa, Mastercard, American Express, Discover, JCB and Diners Club) using any of the following currencies:

• US Dollars
• Australian Dollars
• Canadian Dollars
• Danish Kroner
• Euro
• GBP-Sterlings
• Hong Kong Dollars
• Japanese Yen
• New Zealand Dollars
• Norwegian Kroner
• Swedish Kroner
• Swiss Francs
  
  2CO will automatically convert our prices to any of those currencies that you choose, just click on the flag of your country located in the bar at the top of the page during the checkout process. (For more information please click here)

- Paypal:
Use your current PayPal account to make payments in: United States Dollars, Great British Pounds Sterling, Australian Dollars, Canadian Dollars, Euros and Yens. For more details please click here.
 

Do you have a minimum requirement?   
 
No, there isn't a minimum order requirement. 

How secure is online ordering?                
  
Using your credit card to shop at Incazone  is extremely safe. (http://www.2checkout.com), employs the latest encryption technologies to ensure that your credit card information remains private.
2CheckOut.com transactions are protected by the highest levels of security available and ensure complete and total privacy for Incazone´s online customers. Not even Incazone  employees have access to your credit card information.
 

Does IncaZone.com accept returns?            
  
Customer satisfaction is our highest priority! We are very confident that our quality jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a refund or exchange. Shipping cost is not refundable.